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Diane Monahan, Water Services Manager

City West Building
611 N Exchange Ave.
PO Box 3003
Gillette, WY 82717
Phone (307) 686-5262
Fax (307) 686-6564
Send an E-mail  (do not email if you are experiencing an outage, please call the number below)


If you are experiencing a water outage, call (307) 686-5276.


City of Gillette Water Division Tips to Prevent Frozen Pipes

As temperatures drop, deep frost and freeze-thaw cycles can expand and contract materials; causing stresses on pipes and creating cracks. To avoid the expense and inconvenience of frozen, broken water pipes, the City of Gillette Water Division recommends the following tips:

  • Keep kitchen/bathroom cabinet doors open to allow warm air circulation.
  • Find the farthest place where your water enters the house and open the faucet a crack. A very slow drip will keep water moving and reduce the chance that pipes will freeze. Place a bucket underneath to use the water again.
  • Insulate pipes that may be vulnerable to the cold or have caused problems before.
  • Consider installing "heat tape" or similar materials on exposed water pipes.
  • If you have an attached garage, keep its door shut. Occasionally plumbing is routed through the unheated garages leaving it more vulnerable to winter's worst conditions.
  • Be prepared and know the location of your water shut-off valve and test it regularly.

If pipes start to leak, turn the water off at the main valve to the home or business. This will help prevent leaking water from damaging the building. The pipe will need to be repaired before turning the water back on. If you need assistance locating the main water valve or shutting water off to a building, please call the Water Division at 686-5276. Keep warm and protect those pipes.

The Water Division produces and distributes potable water to the citizens and businesses of Gillette. The water is produced from 26 wells and is treated to remove dissolved gases and is disinfected prior to distribution for use. The wells are located in three aquifers: the Fort Union, Lance-Fox Hills, and the Madison. The Water Division operates and maintains seven pump stations, ten storage reservoirs, about 342 miles of water pipe, and several thousand fire hydrants and main line valves.

The water provided to the citizens of Gillette meets all the requirements of the Safe Drinking Water Act (SDWA). This information is included in the annual 2016 Water Quality Report [PDF].

A paper copy may be requested and sent to you by calling the City of Gillette Water Division (307-686-5276).

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