Joe Lunne, Public Information Officer

News Review
FOR IMMEDIATE RELEASE - Customer Service Division announces delays receiving utility payments sent by mail
City encourages alternative methods to make payments
Posted Date: 10/2/2011 11:15 AM

The City of Gillette's Customer Service Division announces that it has noticed delays in receiving utility payments sent by mail after the U.S.P.S. recently moved its sorting operations from Gillette to Casper.

The City of Gillette's Customer Service Division has noticed a dramatic fluctuation in the volume of utility payments it receives on a daily basis.  "On any given day between Monday through Friday we normally receive anywhere from 170 to 300 customer payments, and now we're seeing days where we don't receive any.  And then the next day we get two days of payments," said Customer Service Manager, Kris Jones.  Jones added, "And the weather's been very good lately.  What's going to happen when we get snow and icy roads?"

"It is the customer's responsibility to ensure the city receives utility payments by the their due date.  It is not the postmark date that is important.  The date that matters is the date the Customer Service Division receives the payment, and that is what has been affected by the change in sorting operations," added Public Information Officer Joe Lunne.

In an announcement made August 4th, prior to the sorting operations change, U.S.P.S. Colorado/Wyoming District Manager Selwyn Epperson said, “This move will not cause any changes in local mail delivery.  Letters mailed to local addresses will be delivered the next day, the same as before.”

Mayor Tom Murphy has been a vocal advocate against moving the sorting operations from Gillette to Casper, stating, "It has been clear to me that this is not going to improve anything for anyone here in Gillette.  If the City is not receiving customer payments on time, I am sure there are folks out there who aren't receiving their benefit checks, paychecks and other important pieces of mail.  We were assured this would not affect local service, but that is clearly not the case.  The postal workers here in Gillette do a fine job.  This is not their fault."

The U.S.P.S. hosted a public meeting in May to discuss the change.  At that time, Mayor Murphy requested the Postal Service not make the change.  They announced in August that the change would be made and that sorting operations would be moved from Gillette to Casper. 

To contact the U.S.P.S. and express your concerns, write to:

Consumers Affairs Management
Colorado/Wyoming District
7500 E. 53rd Place
Denver, CO 80266-9631

Alternative Ways to Make Payments

The City of Gillette provides several alternatives for making utility bill payments.  Options include online bill pay[PDF], pay-by-phone[PDF], direct deposit[PDF], or you can pay in person at City Hall, and there are drop boxes around Gillette at the following locations: Albertson's, Dan's Supermarket and Smith's. 

Mayor Murphy added, "Senator Enzi is aware of the situation and is monitoring this as well.  We are the Energy Capital of the Nation.  It seems odd to me that the U.S.P.S. moved the sorting operations to Casper and thinks they are going to keep the same level of service they had when sorting operations were in Gillette."


The Customer Service division sends out around 500 utility bills per day.  The bills, city circuit, return envelopes are other materials are placed in the envelope using an inserter, affectionately known as the "Bill Stuffer" (pictured below). 

 Bill Stuffer

For more information contact Public Information Officer Joe Lunne (307) 686-5393.

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