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Customer Service & Meter Reading

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Kris Jones, Utility Services Supervisor

1st Floor, City Hall
201 E 5th St.
Gillette, WY 82716
Phone (307) 686-5206
Fax (307) 682-4998
Send an E-mail

Services Provided by the City:
Trash Collection
Yard Waste Collection
Bulk Water - Domestic Use Only

Customer Service
NOTICE: Email notification of your Utility Bill is now available. Contact Customer Service by email at CUSV@gillettewy.gov or call (307) 686-5206 to set up your account for email notification.

LIEAP (Low Income Energy Assistance Program) is accepting applications from October through February. To receive an application, call (800) 246-4221, or go to the State of Wyoming's LIEAP website.

ACCOUNTS:  Account Services Specialists assist customers with making changes to existing utility accounts, open new accounts and close accounts.  Most account changes can be done with a phone call to Customer Service (307) 686-5206 or you can visit our office on the first floor of City Hall, 201 E. 5th Street.  Our office hours are Monday - Friday, 8a.m. to 5 p.m.

Our reps are also available to discuss billing questions, payment arrangements and any of our optional services.

Deposits: New residential accounts may require a deposit dependent on the results of a credit check.  Residential deposits are $200 and the credit check fee is $5.  Commercial accounts with no prior history with the City of Gillette are required to pay a $400 deposit.

How to pay your bill!
The City of Gillette offers utility customers several options to pay utility bills:

In person - Visit the City Hall Customer Service office (201 E. 5th Street) from 8:00 a.m. to 5:00 p.m. Monday through Friday to make your payment, and feel free to use our drive-through teller.  Drive-through opens at 7 a.m.

By mail - Send your bill by mail to:
City of Gillette Customer Service
P.O. Box 3003
Gillette, WY 82717

Online - Click here to pay your bill online

Pay by Phone - To use the City's pay by phone service  call 1-844-704-3326. Have your account number and credit or debit card ready when you call.

The Customer Service/Meter Readers are responsible for reading meters, processing and mailing utility bills, collecting payments, making changes to utility accounts and maintaining all records associated with your utility account.

Customer Service offers a wide variety of services, including budget billing, auto payment from your checking or savings account, providing utility usage histories, payment histories, credit letters, and interim owner agreements for rental properties, rate schedules and conservation information for both water and electricity.  Recycling starter packs available at Customer Service.

If you have a question concerning your utility service, payment, or meter please contact any of our Customer Service Representatives for assistance at (307) 686-5206.

Budget Billing
Our program runs from May to May each year. To qualify you must have been at your current address for 12 or more months. If you have any questions or would like to participate in our budget billing program please contact our office at (307) 686-5206.

Meter Readers

The meter readers read electric & water meters, connect & disconnect utilities when someone moves in or out.  Electric and water meters are read each month using AMR technology.  The meter readers use a drive-by system to collect readings from the vehicle.  Radio read technology is an accurate and safe way for staff to gather meter readings.  The system will also detect meter tampering, high and low usage.  Meter readers are also responsible for doing read in/read out work orders, rereads, and non-pay shut offs.

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